Now I am writing to let you know that this afternoon we shared our experiences with our entire staff and it created the atmosphere we hoped for. I really do feel that this was the momentum we needed to act on changing all the things that need to be changed. At BT we saw a system that works and found answers and practical solutions to our very own problems. I’m writing this because you need to know that your plan is working and what you are doing bears fruit beyond my expectations. And also I want to say thank you for it.
